PLDT Home prepaid plans1 are prepaid consumer products available to residential
subscribers, where product is used at home or at their place of residence for the social or
domestic affairs of the household and only where the prepaid data service will be installed
and made available.
PLDT Inc. (“PLDT”) will provide the service in accordance with the following terms and
conditions and in compliance with the applicable rules and regulations of the National
Telecommunications Commission (NTC) and other appropriate government agencies.
- PLDT Home Fiber Prepaid. The PLDT Home Fiber Prepaid (“Fiber Prepaid”), previously
known as the PLDT Home Prepaid Fiber, is a prepaid data only service currently made
available to (i) new subscribers, and (ii) existing Fiber Postpaid plan subscribers, subject
to the following PLDT eligibility rules:
- Fiber Prepaid – New subscribers. Upon submission of duly accomplished and
signed customer application form with subscriber declaration, completion of
required steps, and payment of the one-time fee for the modem and installation,
PLDT shall proceed to process the application and install the Fiber Prepaid service.
- Fiber Prepaid – Converted from terminated Postpaid Fiber plan. Upon voluntarily
or involuntarily terminating the subscriber’s existing Postpaid Fiber plan
subscription and upon confirmation of eligibility, any remaining unpaid balance from
the Postpaid Fiber plan subscription (monthly service fee and termination fee, as
may be applicable) will be sent to the subscriber for settlement, and the subscriber’s
service will immediately be converted and reactivated as Fiber Prepaid. The
subscriber will not be in any way obliged to use the Fiber Prepaid service and will not
be charged with any additional fees outside the remaining unpaid balance. The
subscriber will only be charged for the Fiber Prepaid service on a pay per use basis.
Upon conversion to the Fiber Prepaid service, the telephone/landline service will also
be disconnected. The landline number previously part of the subscriber’s Fiber
Postpaid subscription plan shall be held in quarantine upon disconnection of the
Postpaid account and may be recycled and reassigned to a new subscriber, subject
to the internal rules of PLDT.
Fiber Prepaid is available nationwide in areas covered by the PLDT Home Fiber facility
and may be subject to a facility check as may be determined by PLDT.
- Loading of Data Packages.The Fiber Prepaid service requires for its use the loading of
data packages specific to the Fiber Prepaid service. The data packages may be availed
through PLDT’s MyHome website, with payment to be made via authorized or accredited
payment channels. After loading the value into the prepaid account, such data packages
shall be valid for the specific period of time as may be determined by PLDT. It shall be
the subscriber’s responsibility to be informed of the validity and specific terms and
conditions of any data package availed of, loaded, or purchased. PLDT reserves the right
to discontinue the Fiber Prepaid service in the event that no reload activity is registered
or observed for a continuous period of one hundred eighty (180) days from the date of
expiration of the data package purchased. The data packages or corresponding values
are non-refundable and non-replaceable either in part or full.
- Usage Monitoring. The subscriber can monitor the internet usage through the
subscriber’s MyHome account. .
- Termination / Processing Fee. The Fiber Prepaid service shall be permanently
disconnected if: (i) the subscriber fails to comply with the terms and conditions of the
Fiber Prepaid service, and/or (ii) the subscriber is unable to reload value into the account
every one hundred eighty (180) consecutive days from the expiration of the last top up.
Disconnected Fiber Prepaid service may not be reconnected. In case of disconnection,
the subscriber must apply for a new service to continue availing of the Fiber Prepaid
service.
- Relocation. The subscriber understands and agrees that should the subscriber relocate
to a new address, the subscriber’s Fiber Prepaid subscription will be disconnected and a
new application for Fiber Prepaid subscription must be submitted and processed,
subject to the confirmation of serviceability given the available facilities in the new
address, to be able to enjoy the Fiber Prepaid service.
- Ownership. All devices are owned by PLDT except as otherwise provided herein.
Should the PLDT-owned devices be defective or destroyed without the subscriber’s fault
or negligence, upon the subscriber’s request, PLDT shall replace such devices at no
additional cost. However, should the devices become defective or destroyed due to the
subscriber’s fault or negligence, the subscriber shall be obliged to pay PLDT the total
device cost of the damaged device/s before PLDT provides a replacement.
Modem ownership of select PLDT Home Fiber Postpaid accounts within lock-in period
that are converted to PLDT Home Fiber Prepaid will be transferred to the subscriber upon
settlement of the pretermination fee of the previous PLDT Home account.
- General Terms and Conditions for PLDT Home Fiber Prepaid:
- Data Service. The PLDT data service for prepaid plans shall consist of Fiber services
(the “PLDT Data Services - Prepaid”).
- Minimum Speed and Service Reliability Applicable to Broadband Data Services. PLDT guarantees a minimum broadband speed of 256 kbps across all plans. Said
guarantee however excludes factors outside the control of PLDT which, among
others, include the length of fiber wire from the PLDT exchange to the subscriber’s
premises; the number of other services being used over fiber pairs in the same cable
by other subscribers; the configuration and line quality of the fiber wire pair between
the PLDT exchange and the subscriber’s premises; electrical interference from
outside sources (such as electric motors or other electronic devices); the
configuration of the fiber wiring within the subscriber’s premises; the software
configuration and application on the subscriber’s computer (in particular how it uses
the uplink back to the PLDT exchange); the subscriber’s hardware or modem; and
the capacity of load or access data rate of the destination host computer or website
which the subscriber is accessing and the number of computers connected to the
broadband service.
- Bandwidth, Data Storage and Other Limitations. The subscriber shall comply with
the current bandwidth, data storage, and other limitations of the PLDT Data Services
- Prepaid. The subscriber shall ensure that the subscriber’s activity does not
improperly restrict, inhibit, or degrade PLDT’s or any other party’s use of the PLDT
Data Services- Prepaid nor represent (in PLDT’s sole determination) an unusually
large burden on the PLDT network.
The PLDT residential service offering is a consumer product designed for subscriber’s
exclusive and personal use of the Internet only. The subscriber shall not run a server
in connection with the PLDT Data Services - Prepaid or connect more than the agreed
number of terminals, nor shall subscriber provide network services to others via the
PLDT residential service.
- Service Commitment, Additional Charges, and Property Rights. Charges to the
load packages due to PLDT shall continue to apply without deductions even in case
of service interruption. Due to the nature of the Internet, PLDT does not warrant fast
and efficient Internet access to be available at all times. However, PLDT shall exert
its best efforts to ensure continuous fast Internet at the premises of the subscriber.
PLDT owns the property rights and interest in the PLDT Data Services - Prepaid and
all that is attached to the system. The subscriber hereby undertakes to uphold the
property rights and interest of PLDT and hereby binds itself to refrain from taping,
recording, duplicating, or otherwise reproducing, in any manner and form
whatsoever and for any purposes, the programs, trademarks/logos, copyrights, and
services received by and passed to him/in under and by reason of these terms and
conditions.
- Acceptable Use Policy. PLDT supports and promotes good citizenship within the
Internet community and will respond appropriately in the event that PLDT becomes
aware of any inappropriate use of its service. PLDT has the right to monitor
bandwidth and usage, and from time to time identify violations of the Acceptable
Use Policy or any inappropriate use of the PLDT service and/or to protect the PLDT
network and other customers in its network.
If PLDT services are used in a way which PLDT would consider inappropriate, PLDT
will take action as it may deem necessary, which may include, but is not limited to,
preventing access to the PLDT service/s that were inappropriately used or were used
in connection with, or resulting in, the violation of the Acceptable Use Policy, without
incurring any liability for damages, or as may otherwise be directed by government
agencies or the courts pursuant to applicable laws. Inappropriate use generally
means any activity that is contrary to morals and public policy or which violates any
ordinance, law, decree, order, regulation, or treaty, including any violation of
Republic Act No. 11930 or the Anti-Online Sexual Abuse or Exploitation of Children
(OSAEC) and Anti-Child Sexual Abuse or Exploitation of Materials (CSAEM) Act,
Republic Act No. 9775 or the Anti-Child Pornography Act of 2009, and Republic Act
No. 9208 or the Anti-Trafficking in Persons Act of 2003, or any and all succeeding
amendments thereof. PLDT reserves the right to suspend or terminate the Fiber
Prepaid service or any part hereof immediately upon notice from a competent
authority that the Fiber Prepaid service is being used in violation of the any law or
upon knowledge that its network, facilities or services are being used for the delivery,
transmission, or storage of any form of sexual abuse or exploitation of children, or
any form of child sexual abuse or exploitation materials and/or any acts which the
law considers as violation of law or laws relative thereto.
- Reselling / Illegal / Prohibited Use. The subscriber’s right to use the Fiber Prepaid
service is personal to the subscriber. The subscriber agrees not to resell or to make
any commercial use of the service, without the prior express written consent of PLDT.
The PLDT services shall not be utilized in bypassing or in activity/ies that tend to
bypass the Public Subscriber Telephone Network (PSTN) of PLDT or be used in
prohibited service like callback, dialback, unauthorized audio text, International and
National Simple Resale 9ISR/NSR) and other similar services (the “Unauthorized
Activities”). PLDT is entitled to a bypass compensation fee on account of any of the
above Unauthorized Activities. The bypass compensation payable is reckoned,
without any limitation, from the time the Unauthorized Activity accrued or was
discovered by PLDT, whichever is earlier, until the actual cessation thereof. For this
purpose, PLDT shall have the right to full access to the relevant books and all other
records of the subscriber in order to ascertain the volume of traffic and total amount
of bypass compensation payable. In the absence of said record, PLDT shall have the
sole discretion in the determination of the bypass compensation. In addition to the
Unauthorized Activities referred to above, the subscriber undertakes not to use the
PLDT service for any activity that is contrary to morals and public policy, or which
violates any ordinance, law, decree, order, regulation, or treaty (the “Illegal
Activities”).
The subscriber agrees to indemnify and hold PLDT free and harmless from any
liability, suit or damage arising from or connected with the subscriber’s
Unauthorized and/or Illegal Activities. The subscriber further authorizes PLDT to
supply any and all information requested by any law enforcement or government
agency/ies or other private entities, the latter within the limits provided by law,
relative to the subscriber’s subscription to the Fiber Prepaid service. In which case
the subscriber hereby irrevocably and unconditionally waives any and all its relevant
remedies under the law, including but not limited to the right to claim damages.
- Customer Premises Equipment (CPE). PLDT-Owned CPE shall refer to
PLDT-provided modem-routers, cable including connections and other accessories
(collectively, “CPE”) which PLDT has provided and installed at the subscriber’s
premises, and shall remain as PLDT’s property. The equipment shall be pulled-out
and/or returned to PLDT upon termination of the service.
The subscriber should take proper care of the CPE, should not remove the same
from the place of connection nor directly or indirectly allow the connection,
disconnection, movement and/or alteration of such equipment by any person other
than our authorized personnel.
Full administrator rights to PLDT-provided modem-routers are not provided to the
subscriber due to the security risks involved for the user, except with respect to
customer-owned attachment.
- Customer-Owned Attachment.For customer-owned attachment, the subscriber
agrees to be solely responsible for any security breach that may arise from the use
thereof and agrees to pay for all charges as a result of such security breach. In case
a customer-owned attachment affects or impairs the quality of the Fiber Prepaid
service, PLDT shall have the right to demand the immediate disconnection of the use
thereof.
- Change in Fees / Charges. PLDT reserves the rights to increase any of the fees and
charges or impose new or additional fees and charges applicable to the Fiber Prepaid
service, subject to approvals from the NTC or other government agency/ies having
jurisdiction over the approval thereof.
- Taxes and Other Charges. Any and all taxes including value-added tax (VAT) and/or
Overseas Communications Tax (OCT), when applicable, charges, fees, and other
imposts that may be imposed by the government of the Republic of the Philippines
or any of its instrumentalities or other applicable authority in connection with or
incidental to the provision of the Fiber Prepaid service shall be for the sole account
of the subscriber.
- Disclaimer and Limitation of Liability. Except as provided under the foregoing
terms and conditions, PLDT gives no warranty with respect to the speed and quality
of data and software/internet access of the subscriber and shall not be liable to the
subscriber for any claim or liability whatsoever (including loss of data, profits, loss of
savings or indirect, incidental, special, or consequential damages) arising out of the
subscriber’s use of or inability to use the Fiber Prepaid service or the
software/internet access, even if PLDT had been advised of the possibility of such
damages, or for any claim by any other person.
In the event of any service interruption, PLDT shall not be liable for any and all
damages that may be suffered by the subscriber for the service interruption.
Subscriber shall hold PLDT, its directors, officers, and employees free and harmless
from, and shall indemnify them for any liability arising from any and all suits, actions
and/or claims made by any person, natural or juridical, against the subscriber or
PLDT arising from the subscriber’s use of the Fiber Prepaid service. Notwithstanding
anything contained herein to the contrary, any liability adjudged against PLDT in
connection with or arising from the service shall be limited to the payment of the
most recent charges actually paid by the subscriber to PLDT.
- Disconnection. ubject to existing provisions of law, violation of any of the
foregoing provisions shall give PLDT the right to immediately disconnect the Fiber
Prepaid service without incurring liability for damages. Such disconnection shall not
relieve the subscriber from any monetary obligations accruing prior to the
disconnection or from any liability to PLDT as a consequence of such violation.
- Collection Agency Fees. In case it will be necessary for PLDT to resort to court action
or litigation, or use the services of a collection agency, the subscriber shall pay a
penalty of 25% of the amount due as collection fees or attorney's fees, in addition to
damages or billing for services, penalty, charges, and surcharges.
- Non-Transferability. The Fiber Prepaid service and the CPE, including any of the
foregoing terms and conditions may not be leased, assigned or transferred by the
subscriber without the prior written consent of PLDT. Any lease, assignment or
transfer made without the necessary PLDT consent shall be void and PLDT shall have
the right to continue to make the subscriber on record liable under the pertinent
terms and conditions as if no such lease, assignment or transfer was made.
- Amendment. PLDT reserves the right to amend any of the provisions of any of the
foregoing terms and conditions. Any such amendment shall take effect thirty (30)
days from notice to the subscriber, through whatever means, or by posting at the
pertinent PLDT website. The continued use and availment of the Fiber Prepaid
service shall give the undisputed presumption that the subscriber fully agrees and
undertakes to adhere to such amendments.
- Rights Cumulative. All rights, power, or remedies under the foregoing terms and
conditions granted to PLDT shall be cumulative and not alternative and shall be in
addition to and not in substitution for and in derogation of the rights, power, and
remedies conferred to PLDT by law.
- Non-Waiver. The failure of PLDT to enforce any of its rights under these terms and
conditions or any portion thereof, for whatever reason, shall not be construed as a
waiver of such right.
- Severability. The subscriber agrees that if a court of competent jurisdiction declares
any portion of the pertinent terms and conditions governing the Fiber Prepaid
service to be invalid or unenforceable, that portion will be construed consistent with
applicable law as possible, and the remaining portions will be in full force and effect.
- Venue of Action. The parties agree that the venue of all actions from any of the
foregoing terms and conditions shall be the court of proper jurisdiction of Makati
City, Metro Manila, Philippines to the exclusion of any other venue.
The terms and conditions (including any amendment) governing the use of the Fiber Prepaid service shall also be found in www.pldthome.com (the “Website”). The subscriber agrees to consult the Website for the most updated version of the terms and conditions. In the event of conflict between these terms and conditions and the terms and conditions posted on the Website, the terms and conditions posted on the Websites shall prevail.
DATA PRIVACY
As a condition for your use of the Fiber Prepaid service, you acknowledge that you have
read and understood the Subscriber Declaration set forth in the application form for the
Prepaid Fiber service, which outlines the general principles governing the collection, use,
and sharing of your personal data, along with PLDT’s privacy practices.