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Frequently Asked Questions

Which Netflix Plan is included with my Fiber Netflix Plan?

Your Fiber Netflix plan comes with a Basic Netflix subscription, which includes:

  • Streaming in HD resolution
  • Watch on 1 supported device at a time
  • Download content to 1 supported device for offline viewing

How does the Unli Calls feature work?

Fiber Unli All Plans come with a landline that allows you to enjoy Unli Calls. With this feature, you get to enjoy free and unlimited calls from your landline to five (5) nominated Smart/Sun/TnT numbers.

How do I activate the Netflix subscription that’s bundled with my PLDT Fiber broadband?

PLDT and Netflix have sent you a link on your mobile and email on record for you to activate the Netflix plan that's included with your broadband. If you have not received the link, kindly send a message to PLDT Home’s social media accounts or call 171.

I already have an existing Netflix subscription. How do I link it to this bundle?

Once you have clicked on the link to activate your Netflix subscription that’s included with your PLDT Fiber broadband, just use the same credentials as your existing Netflix account to switch your billing to the PLDT bundle.

If your existing Netflix subscription is billed through Apple, you will need to manually cancel your Apple billing arrangement to avoid being double billed for your Netflix when you activate your Netflix plan.

Can I upgrade the Netflix plan that's bundled with my broadband?

Yes you can by adding ₱170 from Basic to Standard, and another ₱170 from Standard to Premium. To upgrade, visit pldthome.com/netflix.

What’s the contract period for the Fiber Netflix Plan?

The Fiber Netflix Plan comes with a 36-month contract period.

Is there an upfront cash-out required when I apply for Fiber Netflix Plan?

No. There is no upfront cash-out required when you apply for Fiber Netflix plan. A P100 monthly installation fee for your internet service will be charged for 36 months as part of your monthly bill.