What is the PLDT Home HBO Max Bundle?
HBO Max is now included in PLDT Home Broadband Plans 2499 and 3199 — giving subscribers access to the most talked about series and blockbuster movies featuring the worlds of HBO, the DC Universe, Harry Potter, Discovery and more, all conveniently billed under their PLDT Home Fiber account.
How can I access HBO Max with PLDT?
You can access HBO Max by subscribing to PLDT Home Fiber plans 2499 and 3199 that includes:
- HBO Max (Standard Plan)
- Up to 500 Mbps internet speed (for Plan 2499)
- Up to 700 Mbps internet speed (for Plan 3199)
- Cignal Plan 129 (with 61 SD and 14 HD channels)
- Netflix Standard Plan
You can apply via:
- PLDT Home website
- PLDT stores or kiosks
- PLDT hotline (171)
- Authorized PLDT sales representatives
How do I activate my HBO Max subscription once my PLDT line is installed?
Once your PLDT line is installed and active, follow these steps:
- Wait for confirmation: You’ll receive a notification via email and SMS from PLDT confirming your line activation and HBO Max entitlement.
- Check for an activation link: The message will include an activation link directing you to a PLDT portal or HBO Max registration page.
- Create or link your HBO Max account:
- If you’re a new user, you’ll be asked to create an HBO Max account.
- If you already have an HBO Max account, you can link it to PLDT billing.
- Start streaming! Once activated, you can log in to HBO Max using your credentials on any supported device.
Can I use my existing HBO Max account?
Yes. You can link your existing HBO Max account to your PLDT subscription by following the activation instructions and by following activation instructions and entering your HBO Max account credentials during the process. Make sure you cancel any old billing (e.g. from Google Play, Apple, or direct card) to avoid duplicate charges.
What happens if I cancel my PLDT Home Broadband Plan?
Once your PLDT Home Broadband Plan is canceled or downgraded to a non-HBO Max plan, access to HBO Max will be removed at the end of your current billing cycle. You’ll need to switch to direct billing with HBO Max to continue using the service.
How many screens or devices can I stream on?
The PLDT HBO Max Bundle includes the HBO Max Standard Plan, allowing streaming on up to 2 devices at the same time.
Is there a lock-in period?
Yes. PLDT Home Fiber bundles have up to 36-month contract. Early termination fees will apply if you cancel before the lock-in ends.
I didn’t receive my activation link — what should I do?
If it’s been more than 48 hours after line installation and you haven't received your HBO Max activation link:
- Check your SMS inbox and email (including Spam/Junk).
- Visit the PLDT Help page or message us on Facebook.
- Call PLDT customer service at 171 for manual activation.
Can I upgrade my HBO Max plan?
Your PLDT Home HBO Max Bundle includes access to the HBO Max Standard plan. If you want to upgrade (e.g. more screens, higher resolution), you just need to add P150 to your PLDT Home bill. Please contact 171 for more information.
What happens if I already have an active HBO Max subscription and purchase another one?
You may continue with two subscriptions under the same credentials. In this case, the benefits of the higher tier subscription will apply. Note: Subscriptions are not stacked.
Can I cancel my direct HBO Max subscription?
Yes. If you subscribed directly through HBO Max, you can cancel at any time. However, we do not offer refunds, as all subscriptions are prepaid.
What will happen if my HBO Max is subscribed to a different region?
If you activate the HBO Max bundled with your PLDT Home broadband, you may experience issues if it was originally created in a different region. If this happens, please call 171 for assistance.
If you access your HBO Max account from a different region, your access will be limited to content available in that specific location, and you may be blocked from streaming entirely if the service isn't available. You may also be unable to watch downloaded content, and your watch history or "My List" may not be available.
If you are using a VPN, this may also affect your access to your HBO Max account.