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We’re here to help.

How can we help you today?

Pick one from the topics below and we’ll find the best solution for you.

PLDT Tracker

Check the status of your new service application or repair ticket and know if your account is part of a service interruption. 

Track Status

Ease of Payment

Pay your bills quickly and easily in the comfort of your home.

Pay Bill

Clarify Bill Charges

To know more about billing charges and get assistance in understanding your bill.

Take Me There

Aftersales Requests

Request for Change of Telephone Number, Relocation, Change Ownership or NDD/IDD activation. 

Make A Request

Personnel Concerns

Please tell us about your experience with our authorized technician, contractor, employee or field agent. 

Report a Contractor

Report a Service Issue

Get your landline and internet back on track quickly. Report your internet and landline service concerns to our PLDT Cares Messenger. 

Take Me There

Do you have the right speed?

Let us help you choose the plan that will best suit your needs.

RECOMMEND A PLAN FOR ME