What is the IGV Game Room?
IGV Game Room is the official companion app from IGV that you need to access
over 200 PC games included in the IGV Game Pass collection. Acting as a
launcher, it links your account to thousands of hours of thrilling gameplay
available through our subscription package.
Do I need to purchase Steam games in IGV Game Pass separately?
No, if you have purchased the IGV Game Pass, you can play hundreds of Steam
games on the platform for free during the active period.
Can I share my IGV Game Pass account with someone else?
No. Accounts are for personal use only and cannot be shared with others.
Simultaneous logins on multiple devices are not supported. Please do not share
your login credentials.
Can I use my existing Steam ID for IGV Game pass?
Unfortunately, you cannot use your existing Steam ID. IGV Game pass will assign a unique Steam ID for every game.
Is it possible to get a refund after purchasing the IGV Game Pass?
No refunds can be made on this item. Please read the terms & conditions before
purchasing.
How to cancel IGV Game Pass?
You can cancel your subscription at any time. Access will remain active until the
end of your current billing cycle. Visit your profile page at
www.igvault.id to check
your subscription status.
I am an existing 1Gbps customer, do I need to avail of SAO to be able to qualify in this Unli Gaming?
No, you don't need to avail of SAO. Just call 171 to claim your Unli Gaming voucher.
I want to remove my SAO, but currently i have access to IGV. What will happen?
The existing business rules on Speed Add-On Apply. The Unli Game Pass voucher is valid for one (1) year from the date of activation.
What is the PLDT Fiber Unli Gaming Offer?
Your PLDT Home Fiber Unli Plan 1699, Fiber Unli All Plan 1799, Fiber Unli Plan 2099, Fiber Unli All Plan 2499, Fiber Unli Plan 2699, Fiber Unli All Plan 3199 and Fiber Unli Plan 9099 now comes with a free 12-month subscription to IGV Game Pass! Play 200+ Steam games with your high-speed PLDT Fiber broadband.
How do I activate the IGV Game Pass subscription that’s included with my PLDT Fiber broadband?
Go to igvault.ph to activate your voucher. Input your voucher code and email address.
I am not an existing PLDT Home subscriber, how can I avail the IGV Game Pass?
You will need to subscribe to any of the PLDT Home Fiber Plans below:
- Fiber Unli Plan 1699
- Fiber Unli All Plan 1799
- Fiber Unli Plan 2099
- Fiber Unli Plan 2699
- Fiber Unli All Plan 2499
- Fiber Unli All Plan 3199
- Fiber Unli 9499
I am an existing PLDT Home subscriber, how can I avail IGV Game Pass on Fiber?
You will need to upgrade to our Speed Add On 500 which includes 1 GBPS speed, 12-month access to IGV Game Pass. Click
here for more info.
How to Change Your Email and Password?
IGV Game Pass members who registered manually can update their email and
password at any time. To make changes, go to the My Profile page and select
Change Email or Change Password. When setting a new password, please
ensure it meets the following criteria:
* At least 8 characters long
* Includes a mix of uppercase and lowercase letters, and numbers
* Not easily guessable
You have full control over your login details to make accessing IGV Game Pass
easier and more secure. If you're unable to log in or forgot your password, refer
to the guide on How to Change or Reset Your Password.
How to Find Your Billing Date?
Go to the My Profile page. You’ll see a message: “Your Subscription Period Will
End On: (End Date).” The billing date is 30 days after activation.
Do I need to download anything else to play these games?
You will need to install the Steam client. When you log into the iGV Game Room
and select a game you want to play, the system will automatically assign an
account for you to log into Steam. Follow the platform's instructions for specific
download and installation steps.
Can I get the latest updates for my game library of IGV Game Room?
Games on IGV Game Pass will continue to be updated along with games on
Steam.
What if I have my own Steam client?
To play IGV Game Pass, please first log out and close your personal Steam
account. After that, open the IGV Game Room Client, log in, and you’ll be able to
start the game.
How to Download IGV Game Room
Follow these steps:
- Make sure you’ve registered and purchased a 30-day subscription package.
- Once your subscription is active, refer to the “Steps to Get Started” guide
(Step 4), or simply click the Download button at the top of the website to
download IGV Game Room.
- Install the application based on your device's specifications—choose either the
64-bit or 32-bit version.
- After installation, log in to IGV Game Room using the IGV account you used
for the subscription.
- Once logged in, you'll land on the Game Library page. If your subscription is
active, you can browse the available games and click "Start Game" to begin
playing.
The system will automatically log you in, install the selected game on your device, and launch it—ready to play.
Note: IGV Game Room is currently only available for Windows laptops and PCs. It is not yet supported on iOS devices.
What is the difference between 64-bit and 32-bit when downloading IGV
Game Room?
How to check whether your PC/Laptop is compatible with 32-bit or 64-bit?
- Press Windows key + I
- Go to System > About
- Check under "System type"
- "64-bit OS, x64-based processor" means 64-bit
- "32-bit OS, x86-based processor" means 32-bit
What if I encounter issues while using IGV Game Room?
If you face any problems, contact our customer support team via live chat, available both on the website and within the IGV Game Room client.