MyHome Support

 
FOR EXISTING MYHOME USERS

I noticed the website has a new look. Can you tell me why the layout of the website was changed?

We updated the myHome website to make it easier for customers like you to manage accounts without needing to call or wait in line. It’s part of ongoing improvements — more features will be added soon.

Do I need to create a new account?

If you already have a myHome account, you can log in using the same details. But if you're new or haven’t registered yet, the site makes it easier now — follow the steps to sign up and link your PLDT account.

What can I do on the new site?

  • View your billing details and payment history.
  • Check the status of repair tickets.
  • And more — the layout’s been made easier to navigate, too.

Can I still pay through the site?

Yes, MyHome can direct you to PLDT’s payment channels. It also shows if your latest payment was posted and when your next due date is.

Is this available on mobile too?

Yes, you can access my.pldthome.com using your phone’s browser — it’s mobile-friendly, so the layout adjusts to your screen.

Is there a mobile app?

For now, there is no PLDT Home Mobile App yet.

 
FOR NEW MYHOME REVAMP USERS

What do I need to sign up for MyHome?

You will need your PLDT Home account number and access to either the mobile number or email address registered to your PLDT account for verification. You will also need a valid email address to create your MyHome account.

  • Ask if customer has their 10-digit PLDT account number and access to registered mobile/email.
  • Guide them to https://my.pldthome.com and click Sign Up.
  • Walk through entering account number, receiving OTP, verifying email, and setting password.
  • Confirm that the email used will be their MyHome login.

I didn't receive the OTP. What should I do?

Please ensure that the mobile number or email address displayed is the one registered to your PLDT account. If it is correct, use the Resend OTP button to request a resend. If you still don't receive it, call our hotline at 171 for assistance.

I didn't receive the email verification link. What should I do?

Please check your spam or junk folder. If you still haven't received it, click "Request New Verification Email" to request resend. If still not received, escalate or retry later.

What if my mobile number or email address registered with PLDT is incorrect or outdated?

For security reasons, you'll need to update your contact information with PLDT Home first. Please call our hotline at 171 to update your registered mobile number or email address. Once updated, you can proceed with the MyHome account sign-up.

I forgot my password. What should I do?

In the MyHome login page, click on the "Forgot Password" link and follow the instructions to reset your password.

I forgot my email. What should I do?

In the MyHome login page, click on the "Forgot Email" link and follow the instructions to reset your password.

I previously have a Social Login (Facebook or Google) used in the old MyHome, why can't I use it now to login?

Facebook/Google login is no longer supported. You may register a new MyHome account using an email and password.

I am confused on the difference of MyHome Nickname and PLDT Account Nickname feature

The nickname for MyHome is for the Online Account.; The Account nickname helps users easily identify multiple linked accounts.

To set or change nickname:

  • Log in to MyHome.
  • Go to Account Settings.
  • Click 'Edit Nickname'.
  • Enter preferred nickname and save.

 
BILLS AND PAYMENT

Can I view my PLDT Home Statement of Account and Payment History through MyHome?

Yes, you can easily view your last 6 months Statements and Payment History in the MyHome Billing Module.

How can I pay my PLDT Home bill through MyHome?

Just click the “Pay Now” button in either Home/Billing Module. Ensure payment details, select preferred payment method and follow next steps.

 
HELP SECTION AND HELP TICKETS

Can I track the status of my PLDT Home service request or repair ticket through MyHome?

Yes, you can track the status of any repair ticket, regardless of any channel it was filed from.

How do I view the status of my repair ticket?

Check your repair ticket status in the Repair Requests section of the Home/ Help module. You can view all repair requests related to the PLDT Account you are viewing, regardless of what PLDT channel it was created. (e.g. Chatbot, Hotline, etc.)

Can I submit a new help ticket through MyHome?

Simply navigate to the Help module and select ‘Report Service Issue’. Provide the required information of PLDT Cares Messenger Chatbot until your reach the Main Menu and select ‘Report a Problem’ button.

Why am I redirected to the Messenger Website/Mobile App for some requests?

Certain requests (e.g, reconnection, service issues) are handled via chatbot for faster triaging. It’s part of the integrated support system to help you with your concerns.

Why cannot I see older Repair Tickets in my MyHome Help section status tracker?

Only the last 6 months of billing and help ticket history are shown. Offer to escalate if older records are needed.

 
OFFERS AND SERVICES

Where can I view available offers and services for my PLDT Home account?

You can find personalized offers, such as plan upgrades, and available add-ons for your plan in your dashboard.

How do I avail of an offer or subscribe to a service I see on MyHome?

Look for the "Upgrade" button if it's a plan upgrade, or the "Buy Now" button for other add-ons. Clicking these buttons will take you to the appropriate page where you can complete your purchase and receive confirmation.

Will the offers I see on MyHome be specific to my current plan?

Yes, the offers presented to you are tailored to your current PLDT Home plan and usage.

I am Fiber Prepaid customer, where may I see my Data Usage?

In the dashboard/Home section you will see the usage history (number of days left before expiry) and purchase history.

Where do I manage/update my Unli Fam Call nominated numbers?

If your account is eligible, you will see the “Nominate” button in the Home section – Plan Summary.

To nominate a new mobile number:

  • Click “Add Mobile No.” button
  • Nominate number in the Nominate Mobile screen
  • Click “Add Mobile” button
  • Input OTP sent to the PLDT Account’s Mobile Number on Record
  • Wait for the success spiel “Mobile Number Linked!”

To update an existing entry with a new mobile number:

  • Click “Edit/Pencil Icon” button
  • Input new mobile number in the Edit Mobile Number screen
  • Click “Update Mobile Number” button
  • Input OTP sent to the PLDT Account’s Mobile Number on Record
  • Wait for the success spiel “Mobile Number Updated!”

 
ACCOUNT MANAGEMENT

Can I manage multiple PLDT Home accounts under one MyHome account?

Yes, the MyHome portal allows you to link and manage multiple PLDT Home accounts under a single MyHome login.

You may use the ‘Link Existing Account’ feature. Just follow the OTP verification and nominate nickname (optional) steps.

How do I add another PLDT Home account to my existing MyHome account?

To add another PLDT Home account, log in to your MyHome account. Then, look for a "Link Account" option, either in the account dropdown menu at the top of the page or within the "MyHome Settings" page. Click "Link Account" and follow the on-screen instructions.

Will I be able to view bills and track tickets for all the accounts linked to my MyHome account?

Yes, once you've successfully linked an account, you should be able to view billing information and track the status of help tickets for each account within MyHome.

What is the value of Consent Preferences management to me in the Privacy section?

This allows you to manage marketing and data-sharing preferences. By clicking the “Privacy” section button, the Consent Portal will be launched where may view the PLDT Privacy Notice and your options.

 
SECURITY AND PRIVACY

Is my personal and account information secured in MyHome?

Yes, PLDT Home prioritizes the security and privacy of your information. MyHome employs various security measures, including account verification processes and data encryption, to protect your data.

What should I do if I suspect unauthorized access to my MyHome account?

If you suspect any unauthorized access, please change your password immediately and call our hotline at 171.

Did you find this helpful?

Suggest improvements so we can serve you better.

CAPTCHA

For more detailed step-by-step
troubleshooting tips

What PLDT Home plan should you get

How to fix slow websites and apps

How to troubleshoot your internet

What is Whole Home Wifi System

How to fix your dial tone

How to troubleshoot your PLDT Home Modem