We updated the myHome website to make it easier for customers like you to manage accounts without needing to call or wait in line. It’s part of ongoing improvements — more features will be added soon.
If you already have a myHome account, you can log in using the same details. But if you're new or haven’t registered yet, the site makes it easier now — follow the steps to sign up and link your PLDT account.
Yes, MyHome can direct you to PLDT’s payment channels. It also shows if your latest payment was posted and when your next due date is.
Yes, you can access my.pldthome.com using your phone’s browser — it’s mobile-friendly, so the layout adjusts to your screen.
For now, there is no PLDT Home Mobile App yet.
You will need your PLDT Home account number and access to either the mobile number or email address registered to your PLDT account for verification. You will also need a valid email address to create your MyHome account.
Please ensure that the mobile number or email address displayed is the one registered to your PLDT account. If it is correct, use the Resend OTP button to request a resend. If you still don't receive it, call our hotline at 171 for assistance.
Please check your spam or junk folder. If you still haven't received it, click "Request New Verification Email" to request resend. If still not received, escalate or retry later.
For security reasons, you'll need to update your contact information with PLDT Home first. Please call our hotline at 171 to update your registered mobile number or email address. Once updated, you can proceed with the MyHome account sign-up.
In the MyHome login page, click on the "Forgot Password" link and follow the instructions to reset your password.
In the MyHome login page, click on the "Forgot Email" link and follow the instructions to reset your password.
Facebook/Google login is no longer supported. You may register a new MyHome account using an email and password.
The nickname for MyHome is for the Online Account.; The Account nickname helps users easily identify multiple linked accounts.
To set or change nickname:
Yes, you can easily view your last 6 months Statements and Payment History in the MyHome Billing Module.
Just click the “Pay Now” button in either Home/Billing Module. Ensure payment details, select preferred payment method and follow next steps.
Yes, you can track the status of any repair ticket, regardless of any channel it was filed from.
Check your repair ticket status in the Repair Requests section of the Home/ Help module. You can view all repair requests related to the PLDT Account you are viewing, regardless of what PLDT channel it was created. (e.g. Chatbot, Hotline, etc.)
Simply navigate to the Help module and select ‘Report Service Issue’. Provide the required information of PLDT Cares Messenger Chatbot until your reach the Main Menu and select ‘Report a Problem’ button.
Certain requests (e.g, reconnection, service issues) are handled via chatbot for faster triaging. It’s part of the integrated support system to help you with your concerns.
Only the last 6 months of billing and help ticket history are shown. Offer to escalate if older records are needed.
You can find personalized offers, such as plan upgrades, and available add-ons for your plan in your dashboard.
Look for the "Upgrade" button if it's a plan upgrade, or the "Buy Now" button for other add-ons. Clicking these buttons will take you to the appropriate page where you can complete your purchase and receive confirmation.
Yes, the offers presented to you are tailored to your current PLDT Home plan and usage.
In the dashboard/Home section you will see the usage history (number of days left before expiry) and purchase history.
If your account is eligible, you will see the “Nominate” button in the Home section – Plan Summary.
To nominate a new mobile number:
To update an existing entry with a new mobile number:
Yes, the MyHome portal allows you to link and manage multiple PLDT Home accounts under a single MyHome login.
You may use the ‘Link Existing Account’ feature. Just follow the OTP verification and nominate nickname (optional) steps.
To add another PLDT Home account, log in to your MyHome account. Then, look for a "Link Account" option, either in the account dropdown menu at the top of the page or within the "MyHome Settings" page. Click "Link Account" and follow the on-screen instructions.
Yes, once you've successfully linked an account, you should be able to view billing information and track the status of help tickets for each account within MyHome.
This allows you to manage marketing and data-sharing preferences. By clicking the “Privacy” section button, the Consent Portal will be launched where may view the PLDT Privacy Notice and your options.
Yes, PLDT Home prioritizes the security and privacy of your information. MyHome employs various security measures, including account verification processes and data encryption, to protect your data.
If you suspect any unauthorized access, please change your password immediately and call our hotline at 171.
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