Bills and Payment

PayBox is a self-service payment kiosk machine found inside PLDT Sales and Service Centers and Smart Stores where you can pay your bills safely and conveniently.

Paybox Kiosk lets you pay your PLDT and Smart Postpaid bills safely and conveniently. Here are more reasons why you should pay your bill through this kiosk: 

• Fast and secure - No need to wait in line, cash and Credit card are accepted. Payments are posted near real-time.
• Self Service - Contactless payment, you can do your transactions without the need of person-to-person interaction

PayBox Kiosks are available in these locations:

Payments made through the PayBox Kiosk are posted within 30 minutes to 6 hours.

The Paybox Kiosk accepts the following payment methods:

• Cash
• Credit or debit card
• QR code payment
• Virtual Change or e-Sukli

If you pay your bill through cash and inserted a greater amount than the payment amount, your change will be in a form of a QR code printed on your receipt. This QR code on your receipt is the Virtual Change or e-Sukli which you can use on your next bill payment only through the Paybox Kiosk and has no expiration date.

The Paybox Kiosk is powered by MultiSys. You may reach out to them through the following channels:

• Email: support@paybox.ph
• Mobile: 0919 088 8888 for Smart/TNT and other networks
• Landline: +63 (2) 8805-1066 OR +63 (2) 8835-9697

Yes, a printed receipt is issued after every payment transaction. You also have an option to receive a payment receipt through SMS. 

Yes, you can choose two (2) modes of payment at most for each payment transaction.
Just choose your first payment method and enter the amount you wish to pay. You can then add a second payment method and enter the remaining amount you wish to pay.

1. On the kiosk main screen, choose “PLDT”.
2. Provide your 10-digit account number.
3. Select your preferred payment method and enter the amount to pay. You also have an option to use TWO payment methods for the same transaction. Just tap “Add Payment Method”. Then, enter the remaining amount to pay and tap “Next”.
4. Tap “Proceed” then “Continue” to process your payment.
   • For cash transactions, insert your cash into the bill acceptor.
   • For card transactions, insert your card into the card terminal or tap your contactless card.
   • For virtual change or E-Sukli transactions, enter the reference number or scan the QR code found in your receipt.
5. Click “Submit” to get the printed copy of your receipt. You can also opt for an SMS or email copy by providing your mobile number or email address.