What is PLDT Home’s 2025 Holiday Promo?
This is an exclusive holiday promo for new customers of the qualified PLDT Home Fiber Plans who applied between November 20 and December 31, 2025.
All eligible new customers will receive:
- Exclusive discount from the Next Upgrade Shop
- Free 1,000 Reward Crystals from PLDT Home Rewards
- Plus a chance to win ₱1,000 Lazada Gift Card
Also, during this period, customers are also entitled to:
- Free Installation and modem activation fee worth P3,600 (Fiber Prepaid subscribers shall pay a one-time fee ₱999
- Free Speedboost (speed of the next plan; excluding Fiber Unli Plan 9499 and Fiber Prepaid).
How do I qualify for the promo? What are the plans eligible to the promo?
The promo is applicable to new customers who applied to any of the following plans within the promo period:
Where can I apply to qualify for the promo?
Interested customers can avail of the promo nationwide in all PLDT Home booths, PLDT Sales & Service Centers, Smart Stores, PLDT-Smart stores, Cignal Stores, PLDT Hotline 171, official PLDT Home mobile app, authorized agents, authorized key account partners, and via the pldthome.com website.
If I apply within the promo period but my plan was activated after the promo period, will I still qualify?
If your plan was installed and activated after the promo period, you will not be eligible for the offer.
When will I receive my rewards / prize?
The discounted Next Upgrade shop link, free 1,000 Reward Crystals, and the ₱1,000 Lazada Gift Card (if you win the raffle) will be credited or provided on January 9, 2025.
What is the Next Upgrade shop?
Next Upgrade Shop is an online store specializing in smart home electronics and gadgets, offering a wide range of products for automation, security, entertainment, and more. It is as a one-stop shop for tech enthusiasts and those looking to make their homes smarter, with services like nationwide delivery, a "lowest price guarantee," and various product categories.
What products are included in the promo with discounts?
Over 50+ Home Life items are included in the promo — 34 for Postpaid customers and 18 for Prepaid. These cover a wide range of practical and exciting products, including home appliances, smart home devices, connectivity solutions, entertainment and productivity tools, health and wellness items, and home security essentials.
Customers can enjoy discounts of up to ₱14,995 and may place multiple orders from Jan 9 to Feb 28, 2026.
How and when will I get the discount from Next Upgrade shop?
An exclusive link will be sent via SMS to your registered mobile number on January 9, 2026.
Does the discount have a limit on orders? / Can I buy more than one item in a single purchase?
There is no limit. You may order as many items as you want until February 28, 2026.
Can I place another order after completing one?
Yes. There is no limit, you may place multiple orders.
How to avail the exclusive discount in the Next Upgrade Shop?
- Step 1: Visit nextupgrade.ph and click “Sign Up.” Fill out the required personal information and activate the account through the link sent to the registered email address.
- Step 2: Type “Smart Home Deals” in the search bar or visit https://shop.nextupgrade.ph/collections/2025-pldt-home-holiday-promo. Add the desired item to the cart.
- Step 3: Once shopping is complete, click “View Cart” to review the order, then select “Check Out Now” to proceed with payment and complete the purchase.
How do you ship? / How much is the shipping fee?
Next Upgrade Shop will deliver your order through its partner courier. Standard shipping takes approximately 2–5 business days from the date you place your order. The final shipping cost will be shown at checkout and is based on the order volume and delivery location.
Do I have to pay for the shipping fee?
Yes, similar with other e-commerce platforms, the shipping fee will be shouldered by the customer.
The item I ordered is defective, where should I raise my concern?
I have an issue with ordering, checkout, payment, or delivery. Where should I raise my concern?
For any issues with ordering, checkout, payment, or delivery, please email your concern to customersupport@nextupgrade.ph.
What are Reward Crystals?
PLDT Home Reward Crystals are loyalty points earned by members of the PLDT Home Rewards program. Members can collect crystals by paying their bills on time, upgrading their plans, or performing other actions.
What is the benefit of earning Crystals (Loyalty Points)?
You may redeem them for treats like bill rebates, vouchers, and lifestyle deals in the PLDT Home Rewards Marketplace.
How can I claim my Free 1,000 Reward Crystals?
Your Free 1,000 Reward Crystals will be automatically credited to your PLDT Home Rewards account. All eligible customers already have a pre-enrolled Rewards account — you’ll just need to activate it to ensure your Crystals are properly credited. To do so, simply follow these steps:
- Step 1: Visit the PLDT Home Rewards Portal at https://rewards.pldthome.com/login.
- Step 2: Log in using the registered mobile number and accept the Terms and Conditions.
- Step 3: Enter the One-Time PIN (OTP) sent to the registered mobile number and nominate a password to complete account activation.
For concerns regarding the following, please contact any PLDT Home customer service channel:
- Trouble accessing the exclusive link
- Not receiving the SMS containing the exclusive link
- Accidental deletion of the SMS with the exclusive link
How would I know if I win the Lazada Gift Card Raffle?
Winners will be announced on PLDT Home’s official Facebook page and will also receive a notification via SMS and email from January 6 to 9, 2026.
How can claim my Free P1,000 Gift Card?
Postpaid customers – To claim the e-voucher, the winning customer shall log in to the PLDT Home Rewards Portal and follow these steps:
- Step 1: Log in to the PLDT Home Rewards Portal at https://rewards.pldthome.com/login.
- Step 2: Select the ₱1,000 Lazada Gift Card on the dashboard and click “Redeem” to view the gift code.
- Step 3: Go to the Coupons section to view the redeemed gift card details.
Prepaid customers - The e-voucher will be sent directly to their registered mobile number.
Until when I claim my Free Gift Card?
Winning customers may claim the gift card in the PLDT Home Rewards Portal until April 15, 2026.
How to Redeem in the Gift Card in Lazada App?
Upon receiving the voucher code, the customer shall open the Lazada App and follow these steps:
- Step 1: Go to Account
- Step 2: Look for LazFin (formerly Lazada Wallet)
- Step 3: Click Lazada Gift Card and enter the gift card code.
Once redeemed, until when can I use my Gift Card?
The redeemed amount has no expiration date and will remain in the customer’s Wallet until fully used.
What can I do with my Lazada wallet credit?
You can use your Lazada Wallet credit like cash to shop for a wide range of items on Lazada, pay seamlessly at checkout, enjoy exclusive wallet-only discounts and promos, and conveniently track all your spending and transactions within the app.
I am having issues on my gift card code (i.e., non-working, invalid, used, etc.), where do I report my concern?
For concerns on the gift card code usage, the customer may reach out to Lazada's Customer Service at (02) 77958900 – available daily from 8AM to 8PM (except on holidays).
I am eligible to the promo but haven’t received an SMS, how will I get it?
The customer’s application and eligibility to the promo will be validated. Once confirmed, they will receive an SMS in their registered mobile number.
I deleted my gift card code, where can I get it again?
- Step 1: Log in to the PLDT Home Rewards portal (https://rewards.pldthome.com/login).
- Step 2: Choose the P1,000 Lazada gift card in the dashboard and click ‘Redeem’ to see your gift card code.
- Step 3: Go to coupons to see the redeemed gift card details.
LAZADA GIFT CARD - TERMS & CONDITIONS
- The gift card may not be valid for use on sale or certain promotional items/services.
- The gift card is for one-time use only. If total value of the gift card is not used, no cash change will be given.
- The gift card doesn’t have an expiry date.
- The gift card is applicable to all types of payment method.
- The gift card is not exchangeable for cash, credit or other goods and services.
- All cancelled orders will not be valid for re-instatement of gift card codes.
- The use of the gift card is subject to the Lazada Voucher Terms and Conditions.
- The gift card is not applicable to digital goods, stores with digital goods product/s, milk products for 3 years old below (under the Milk Code) and other goods from blacklisted sellers set by Lazada.