PLDT TRACK SMS channel is a customer help channel where you can check the status of your repair ticket and if your account is part of service interruption.
You may text TRACK(space)area code + your telephone number (Ex. TRACK 0285185301) and send to 8171 for Smart and TNT for free, or 0970 0000 171 for other networks (standard rate may apply).
PLDTTRACK SMS help channel is open to all networks and free for Smart, TNT, Globe and TM customers.
You may use the channel in checking the status of your repair ticket and know if your account is part of a service interruption.
You can also send us a message on PLDT Home FB Messenger and choose "Follow-up" from the Main Menu.
The PLDTTRACK SMS help channel will provide you the status of your repair ticket or inform you if your account is part of a service interruption.
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