All information that I have stated in this application, including all supporting documents that I have submitted, are true and correct. I have voluntarily provided this information and supporting documents to PLDT its assignees and successors-in-interest to facilitate the processing and evaluation of my application for service subscription; and
I acknowledge and consent to how PLDT collects, uses, and shares my personal data.
I acknowledge that PLDT will require the validation of my identity and my credit history in order to evaluate my application for service subscription. I therefore authorize the following:
For PLDT to obtain relevant information about myself and my credit information from my declared employer or business, and from the banks, credit card companies, and other financial institutions and service providers with whom I have existing accounts with, as evidenced by the supporting documents I have submitted together with my application;
For PLDT to obtain from my declared employer or business, and for the banks, credit card companies, and other financial institutions and service providers, which I have identified and authorized to release, my information as may be necessary for the evaluation of my application, and for PLDT to verify relevant information concerning myself or my subscription with them; and
For PLDT, and third-party business partners authorized by PLDT, to compute my credit score using the relevant information that has been obtained about myself and my credit information. I acknowledge that my credit score shall be used solely to evaluate my application for service subscription.
I acknowledge that PLDT may temporarily park my service application in cases when:
My preferred service is currently unavailable. I understand that I may choose to wait up to a maximum of 30 days for my preferred service to become available. If, after the prescribed 30 days, my preferred service is still unavailable, my service application shall automatically be cancelled, unless I update my application and avail a different service type;
PLDT requires additional supporting documents to be submitted. I understand that my service application shall not be processed until these supporting documents are submitted by me. If I am unable to submit these additional documents within 30 days, my service application shall automatically be cancelled; and
I have unpaid balances due to PLDT. I understand that my service application shall not be processed until I have settled all unpaid balances. If I am unable to settle payment for these unpaid balances within 30 days, my service application shall automatically be cancelled.
I acknowledge that PLDT may contact me for updates or reminders within the 30 days that my service application is temporarily parked. I also acknowledge that PLDT may use my parked service application for further analysis within a 120-day period, solely for PLDT to plan for future growth, increase its areas of serviceability, and improve its installation services.
I agree to complete my personal profile on the welcome email that PLDT will send me once my service has been activated. I understand that I need to accomplish and submit it within thirty (30) days upon receipt of the email.
I acknowledge that there are some instances where PLDT may be required to disclose my personal data as part of its regular business operations and for the provision of its products and services. I understand that my personal data may be disclosed to:
PLDT’s service providers, contractors, and professional advisers who help PLDT provide its products and services. This includes partner companies, organizations, or agencies, and their sub-contractors. For example: PLDT’s couriers for bill delivery and customer contact centers providing pre- and post-sales hotline operations;
PLDT s subsidiaries and affiliates with whom I have also signed-up with. I understand that this is done only for the improvement of their business and operations. For example: PLDT may share information related to my use of its products and services with its subsidiaries and affiliates so that they can create new offers that bundle their products and services into a single subscription for my benefit;
Other companies to whom I may have also given consent my consent for PLDT to share my information with. For example, when I sign-up for products and services offered by other companies, they may request for information from PLDT in order for them to validate your identity; and
Law enforcement and government agencies, but only when required by laws and regulations and other lawful orders and processes.
I acknowledge that a complete list of these third-parties may be accessed by myself through http://www.pldt.com/privacy-policy#partners.
I acknowledge that PLDT processes and discloses my personal data to the Government, in cases when PLDT is required to do so for purposes such as:
To assist public authorities. I understand that PLDT generates statistical insights based on my usage of its network and facilities to assist public authorities in planning for healthcare, disaster management, and other similar initiatives; and
To comply with legal requirements. I understand that PLDT runs credit scoring programs and initiatives, including but not limited to, providing information to the Credit Information Corporation in accordance to Republic Act No. 9501 and the Credit Information System Act. PLDT may also perform other required personal data processing or disclosure to meet other relevant legal and regulatory requirements.
I acknowledge that PLDT shall process my personal data based on its legitimate interest to function effectively as a business, and that this is only done when my interests and fundamental rights or freedoms do not override its legitimate interest:
For the continuous improvement of PLDT’s business and operations. For example, when PLDT analyzes my usage of its network and facilities to help them manage my account, provide customer care activities, investigate and resolve service-related requests and concerns that I may have, monitor the quality and security of its network, train its staff, and plan for future growth. I acknowledge that PLDT may also process my personal contact details and publish them in an internal directory listing, in order to effectively communicate with me and provide me with necessary assistance.
For the continuous improvement of PLDT’s products and services. I acknowledge that PLDT may collect, use, process, and analyze my use of its products and services so that it can understand how to improve them for my benefit. PLDT’s analysis may include some information about my usage, such as the volume and frequency of my use of its SMS, voice, and data services, and my historical locational information which it determines based on an analysis of the places where I may have used our products and services. I understand that this is done in order to generate insights on foot traffic, crowd density, and mobility patterns.
For PLDT to understand my needs and preferences so that it can serve me better. I acknowledge that PLDT shall process data to determine my usage profile by maintaining a record of the products and services that I avail, and by analyzing other activities such as when I participate in PLDT’s market research initiatives, when I visit and transact in PLDT stores, and when I visit and use PLDT websites and mobile apps such as my PLDTSmart App. I understand that PLDT does so in order to gain a better insight of the kinds of offers that would be relevant to my preferences.
For PLDT to manage the security of its business operations. I understand that PLDT may process my personal data to conduct IT security operations, to manage its assets, to ensure my fair use of its products and services, and for business continuity, disaster recovery, and audit purposes.
I consent to PLDT’s processing of my personal data as I avail of its products and services so that PLDT may be able to create and offer better products and services for me, including through direct marketing. I understand that PLDT carries out the following processing activities based on my consent.
To send me offers, recommendations and promotions. I consent to PLDT’s processing of my usage profile to send me customized offers and promotions through my contact details using channels such as SMS, voice calls, and e-mail. This includes location-based offers that are exclusively available in areas that I may frequent.
To conduct online marketing. I consent to PLDT s use of information such as my mobile number, e-mail address, and browsing behavior, which PLDT collects through cookies and tags (when I visit PLDT’s websites) in order to place advertisements about its latest products and promotions on some of the most popular social media platforms and websites that I may visit. I acknowledge that I may learn more about PLDT’s cookie policy by visiting https://pldthome.com/cookie-policy for more details.
To elaborate my usage profile. I consent to PLDT’s collection of personal information about me from third-party sources such as its subsidiaries, affiliates, and business partners, to whom I have also given my consent for them to share my information. I acknowledge that PLDT creates this enhanced usage profile about me solely to get a deeper understanding of my preferences so that I may receive even better targeted product recommendations, special offers, and promotions.
I acknowledge that I can choose to object to and withdraw my consent from any of these processes at any time through visiting https://my.pldthome.com and as well as adjusting my privacy settings.
I acknowledge that PLDT will keep all information pertaining to my account, including all personal data about myself, for as long as I continue to use PLDT’s products and services, and for a maximum of twelve (12) years after termination. I agree that, in the event of payment default, PLDT will have the right to collect all unpaid balance/s of my account including applicable surcharges and late payment fees.