Follow these steps if you are unable to connect to your Wi-Fi modem:
- Please make sure that you are connected to the right Wi-Fi name and have entered the correct password.
- If you encounter "Authentication Error," please click on forget button then select the Wi-Fi name and type the correct password.
- Perform a power cycle by turning your modem off and then on after 5 minutes and try again after the modem fully initializes.
If this does not resolve your concern, send us a message on PLDT Cares Messenger. Repairs are usually completed within 24 hours, but this may vary depending on your area’s condition and the nature of the issue.