Aftersales

Update your phone number, request a relocation, transfer your account, or activate NDD/IDD services in just a few clicks.

Need to change your telephone number?

We got you covered. Existing PLDT customers may request for change of either landline or call-all service number.

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Moving to a new address?

You may request for relocation and will facilitate transfer of your service to your new address on your preferred date*. *With dependency on facility & technician’s availability

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Want to transfer the service to a new user?

Request for change of ownership to transfer all the telephone rights to the new owner.

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Need to make long-distance calls through your PLDT Landline?

Request for NDD & IDD to call any part of the country and the rest of the world.

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Filing a request via the MyHome Help Module

Select the account you want to manage.

Go to “Help” and choose the desired intent.

Review the details and requirements to make sure you’re ready to proceed.

Once everything is prepared, click Proceed to open the form.

Fill out the required information and upload the necessary documents.

Submit your request.

Go to MyHome

You will be redirected to the MyHome Login Page, please get ready with your login credentials or Sign Up.